FAQ
Answers to what we get asked most. If you don't see what you need, contact us.
Delivery
How long does shipping take?
Orders ship in 3-5 days, packed in 100% recyclable honeycomb wrap.
Is there free delivery?
Yes — orders over a set amount (shown live in your cart as you shop) qualify for free delivery. If your cart isn't there yet, we'll show you exactly how much more to add.
Returns
Can I return or exchange a piece?
Since every piece is handmade in small batches — and no two are exactly alike by design — please reach out to us directly if something isn't right with your order and we'll sort it out with you.
Sizing
How do I know how big a piece is?
Because each piece is finished by hand, small size variations between pieces are normal. Where we've added specific dimensions, you'll find them under a "Size Guide" section on that product's page.
Payment
What payment methods do you accept?
Accepted payment methods are shown on every product page, just under the Add to Bag button.
Is my payment secure?
Yes — payments are processed securely through our payment provider at checkout.
